Not happy with your purchase? Please contact zak@lumeo.co.za. We are more than happy to fix any issues you may have.
RETURNS
Timeframe: You have 30 calendar days from the date of receiving your item to initiate a return.
Eligibility: To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.
Authorization: All returns must be authorized by a member of the Lumeo Customer Service Team before a refund is processed.
Product Condition: We reserve the right to reject refunds or exchanges if the returned product is not in an acceptable condition.
Mistakenly Placed Orders: Return shipping costs will not be covered by Lumeo if the order was mistakenly placed by the client.
WARRANTY
Manufacturing Defects: We stand by the quality of our products. In addition to our returns policy, we offer a 6-month warranty against manufacturing defects. If you encounter any manufacturing-related issues with your purchase within 6 months of receiving it, please contact us immediately. Our team will assess the situation and provide an appropriate resolution.
DAMAGED OR DEFECTIVE ITEMS
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective, within the 30-day timeframe.
For damaged or defective items, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience and will try our best to correct matters.
REFUNDS
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed within 5-10 days, and a credit will automatically be applied to your credit card or original method of payment.
Please note that shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).
Customer Reviews
Overall rating: 4.9 / 5 from 3846 reviews.
So far so good. First use so time will tell if the swivel wil hold up. On arrival noticed one of the chairs is missing the cap covering the centre bolt. (Hope it will e replaced?)Also a small pouch hanging under your legs from the front off the chair would be a great addition to store stuff. Ie glasses or your phone. Wil definitely modify mine.
I purchased my chair and it arrived about a week ago. I wanted two but I decided to get one and see if it was suitable for another. In my haste to unpack the item I did not pay attention to the top extensions. I was very disappointed, until I really looked properly at the chair. My mistake. wow. We are seniors and only now starting this camping trip, we recently purchased a Lumeo air mattress x 2 which were great, so now to complete our gear I will order another chair.
Thankyou Zak, oh and your delivery time is spot on. Kind regards, Trevor.
well firstly id like to say, the order was quick, easy and efficient. i ordered it in the morning and it was delivered a few hours later, the product itself, is amazing and works very well, it cools you down in remote areas.
I have already started ordering other goodies from lumeo knowing how good this 1 product is.
⭐️⭐️⭐️⭐️⭐️ Lumeo Bright Buddy Keychain Light
I honestly never knew how much I needed this little light until I had one! 😍 It’s compact, convenient and surprisingly bright for such a small keychain light. Perfect to keep on your keys or in your bag for those moments when you need a little extra light.
Another absolute must-have! 🔦✨
⭐️⭐️⭐️⭐️⭐️ Lumeo Air Vac Backpack
This is the perfect piece of equipment for a serious over-packer like myself! 😂 It holds an incredible amount — I can easily fit two weeks’ worth of clothes, toiletries and even my laptop without feeling like I’m carrying my entire house.
It’s practical, spacious and perfect for travelling. Definitely a must-have! ✈️
Absolutely blown away by it ! So many storage compartments. Padded and safe.
Bag is a bit heavy but worth it for what you’re packing.
I flew domestic yesterday and I still managed to have a full carry on suitcase and packed the Limeo backpack to the brim. What a HACK. Easily traveled with 20kg+- in total hahah
Hi, not sure of engine size, but it is a 40kva diesel generator. The battery would not turn it over. Took my jump start out , staff laughed and said it is too small. Connected it and it started first time. The were impressed and so was I.
Absolutely stunned by the brightness and versatility of the small Lumeo Pro BrightBuddy Keychain Light. I needed to do a quick check on a computer box and it lite the area around and inside the box perfectly. As a free gift with my purchase of my Lumeo Pro Smart Pump 2.0. I am absolutely enjoying it thank you.
I used it to inflate my vehicles tire which was a bit flat, and it did the job very effectively and fast, with easy to follow instructions makes setting up a breeze. I used it to inflate my son's new rugby ball which made him happy. The selecting and setting of different pressures is very convenient for different and multiple uses. Battery life is also long lasting. The price is worth it to. Will be recommending to family and friend fore sure.
Nice, powerful flashlight. Unfortunately, as is consistent with my experience of other lumeo products, it is not built to last.
It outlasted the headlamp I bought with it, but only by a few months.
I'm pretty sure it's just a no name torch ordered in bulk from Alibaba or Taobao with "Lumeo" silkscreened on it.
Eventually the charging port came loose and fell into the torch.
Lumeo / Zak undertook to replace my faulty pump on 6 July. But there has been no follow-up since then. My recent emails were unanswered. Colin Cane 0683664782
I'm very happy with this blow-up mattress! It was quick and easy to inflate, feels sturdy, and is surprisingly comfortable. It held its air very well throughout the night and provided a great night's sleep. Excellent value for money—I would definitely recommend it!
Tripod fitting used in this instance to see in those tight spots. But three other options (magnet, own stand, lanyard) - just a BRILLiant little light!
Deflated both wheels of my caravan and pump both to 250 kpa, 6 minutes per wheel. Good dry run before I need to use it case of an emergency. Still need to test the jumpstart function but I believe it would meet my expectations.
Hugo.